Preview A Guide to Medical Leadership & the NHS 2020-21 [PREVIEW] A Guide to Medical Leadership & the NHS | Page 3

Contents
i About the author p4
ii About Oxford Medical Training p4
Chapter 1: Introduction
1.01 ‘A moral and professional responsibility’ p7
1.02 About this book p9
1.03 Your current perceptions p10
Chapter 2: What is wrong with the NHS?
2.01 What do you think? p12
2.02 Financial headlines p13
2.03 The triple aim and the triple tension p15
2.04 Politics and inconsistency p16
2.05 Vacancies p18
2.06 What does the British public think? P22
2.07 Evidence based medical leadership p25
2.08 What do patients and their carers think? p27
2.09 Errors p30
2.10 Behaviour p32
2.11 Workforce morale p39
2.12 Burnout p40
Chapter 3: Drivers, reactions and experiences of change
3.01 Can there be a positive way forward? P43
3.02 Typical reactions to change p43
3.03 What is changing at present? P46
3.04 Drivers of change: PESTLE p47
3.05 PESTLE interactions and impact p51
3.06 Choosing your response to change p52
3.07 Clinical Governance p56
Chapter 4: The history of the NHS
4.01 Why is history important? P62
4.02 The birth of the NHS p63
4.03 Founding principles of the NHS p65
4.04 Prescription charges – an early change p65
4.05 A history of innovation, progress and achievement p66
4.06 From innovation to expectation to complacency p70
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