BUSINESS FORUM
Creating a Meaningful Client Experience
Boulevard featuring Jozlyn Miller SUNDAY 9:30 - 10:30a I ROOM 218 Your client experience is key to your success . Join Boulevard Education Manager , Jozlyn Miller , to discover industry secrets to delivering meaningful client experiences that keep them coming back .
■ Discover what your clients really want
■ Get tips on how to keep clients coming back
■ Learn how to leverage tech to deepen relationships
Coaching and Communication
YappyCarol featuring Carol Woodard
SUNDAY 10:00 - 11:00a I ROOM 302C Take your teaching techniques to the next level ! Discover the 6 C ’ s of becoming a classroom champion , when to coach your team , when to send them back into the game and most importantly when , and how to celebrate their success .
Body Language for the Win !
YappyCarol featuring Carol Woodard MONDAY 10:00 - 11:00a I ROOM 302C Body language and non-verbal skills have never been more important . Through numerous examples , and a good dose of humor , this interactive session will help you become a better classroom communicator . 93 % of our communication is nonverbal . Let ’ s make it count !
Financial Fitness - 6 Surefire Ways to Increase Your Profitability Today ( For Owners & Managers )
Stephen Gomez Business Coaching featuring Stephen Gomez
(@ saloncoachsjg ) SUNDAY 12:00 - 1:00p I ROOM 302B Making more money means learning how to turn top line sales into more bottom line results ! Until now , this was easier said than done . This class will break down 6 critical areas that you can identify to help you give your bottom line a boost .
Recruiting 101 ( For Owners & Managers )
Stephen Gomez Business Coaching featuring Stephen Gomez
(@ saloncoachsjg )
MONDAY 10:00 - 11:00a I ROOM 302B As a leader , the reality is that your staff supports your salon as much as your customers , and that a powerful team can make a huge difference for your business . This course teaches recruitment strategies that will attract the right people at the right time . It shows you the tools and systems needed to recruit the right team .
It ' s Time to Raise Your Prices
Stephen Gomez Business Coaching featuring Stephen Gomez
(@ saloncoachsjg ) MONDAY 4:00 - 5:00p I ROOM 302A Discover how to make the money you deserve and embrace service-price increases with your customers . It ’ s that simple . Through learning to “ Charge Your Worth ,” you will learn about raising prices based upon your expenses , when to raise prices and how to raise prices with no fear !
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The Professional Haircutters Pricing Playbook
Ivan Zoot
MONDAY 1:30 - 2:30p I ROOM 225B This is a deep dive into haircut pricing . How to set initial prices ? When to go up ? How much to go up ? How to implement a price increase ? How to handle price increase objections ? Gain the confidence needed to get your pricing in order and your profitability on track .
For additional classes with IVAN ZOOT > see page 22
Navigating Autism and Sensory-Sensitive Guests
The Sensory Safe Salon and Spa featuring Kate Owens Heins & Christine Maughan (@ thesensorysafesalon )
SUNDAY 12:00 - 1:00p I MONDAY 2:00 - 3:00p I ROOM 302C The Sensory Safe Salon and Spa Staff will deliver an experience rich session to stylists with heart . Inspired by our mission to provide a safe salon experience to customers who have special needs , teaching behavioral techniques and desensitizing strategies which lead to a successful salon experience for all .