Ecococo Australia featuring Suzie Bond
Summit Salon Business Center featuring Kristi Valenzuela
New Market Opportunities ! Sun 4:15 - 5:30p & Mon 9:30 - 10:45a
Room W221C
With over 25 years in the Beauty Industry , Intercoiffure member , color educator , business owner and International Salon Coach Suzie Bond understands that most professional beauty service providers don ’ t fully comprehend their value . In today ’ s competitive beauty market our average guest is seeking more from each appointment : more services , more products , more commitment , and more expertise . Suzie will help you discover what our guests really want and assist you in forming a plan to keep your existing business , grow some of them into more categories , and attract new business .
Like The River The Salon featuring Najah Aziz @ najahliketheriver
Beauty and Business With Najah Aziz Sun 9:30 - 10:30a
Room W224H
In this one-hour business class , Najah Aziz , nationally acclaimed stylist and owner of Like The River The Salon in Atlanta , GA , will share her best practices for salon professionalism , how to build a thriving salon business , attracting celebrity clientele , and tips for successful social media marketing .
See page 86 for a Hands-On Workshop by Like the River The Salon
Tomeka ' s Beauty – Panel Discussion
featuring Tomeka James , Oscar Valencia & Paul J . DiGrigoli
Salon Owners & Managers Discussion Sun 4:00 - 5:30p
Room W207A
Join the conversation with like-minded professionals for this round-table discussion led by Tomeka James , Oscar Valencia and Paul J . Digrigoli . These elite business owners and educators will cover topics faced by many salons throughout the country such as building your clientele , proper ways to use social media to grow your business , establishing your brand and creating a positive reputation in your community . They will also cover trends , pricing and how you can continue to motivate and build your team . This is also a great networking opportunity !
Script It ! Sun 12:30 - 1:30p
Stay Up to Date • premiereorlandoshow . biz • premieredayspa . biz
Room W312A
Change your words , change your OUTCOME ! You ’ ve probably heard - IT ’ S NOT WHAT YOU SAY , ITS HOW YOU SAY IT . This is a class that will change not only your career ; it will change your life ! The front desk , the service provider team , and the leadership team will take home words and scripts that will immediately change how guests purchase , how the team interacts and increase the revenue of the salon .
Front Desk Fix It ! Sun 3:30 - 4:30p
Room W312A
Salon guests expect efficiency , consistency and professionalism in order to earn their business visit after visit . Your front desk team can make or break your guest retention , retail sales , and overall service sales .
Level Up ! Mon 11:00a - 12:00p
Room W312A
Why do some service providers grow faster than others ? They have a plan ! Whether you are a stylist , nail technician , esthetician , massage therapist or front desk team member , there is a plan that has been built for you ! Learn the key performance indicators of each position and how to increase your paycheck !
A Minute to Win It ! Mon 2:00 - 3:00p
Room W312A
You only have one chance to make a great first impression ! The entire salon team will learn basic and advanced systems on how to serve your salon guests with an experience they will not stop talking about ! We explore the 5 main areas that guests determine their FIRST IMPRESSION and decide whether or not they will return for a future visit . The team will be empowered in a new understanding of each other ’ s roles and how they all affect each other .
Kristi Valenzuela is an internationally known motivational speaker and success coach focusing on salon teambuilding , profitability through the front desk , and empowering salon owners to take control of their business . She has been a co-owner of Summit Salon Business Center since 2004 , which the largest salon consulting company in the world . Kristi has created of many top selling educational products and workshops such as The Anatomy of a Great Front Desk Video Series , Conquering Retailphobia™ audio training program , and The Front Desk Doctor Workshop . Her high energy interactive style has earned her rave reviews nationally , and internationally .
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