Ecococo Australia featuring Suzie Bond
Summit Salon Business Center featuring Kristi Valenzuela
New Market Opportunities! Sun 4:15- 5:30p & Mon 9:30- 10:45a
Room W221C
With over 25 years in the Beauty Industry, Intercoiffure member, color educator, business owner and International Salon Coach Suzie Bond understands that most professional beauty service providers don’ t fully comprehend their value. In today’ s competitive beauty market our average guest is seeking more from each appointment: more services, more products, more commitment, and more expertise. Suzie will help you discover what our guests really want and assist you in forming a plan to keep your existing business, grow some of them into more categories, and attract new business.
Like The River The Salon featuring Najah Aziz @ najahliketheriver
Beauty and Business With Najah Aziz Sun 9:30- 10:30a
Room W224H
In this one-hour business class, Najah Aziz, nationally acclaimed stylist and owner of Like The River The Salon in Atlanta, GA, will share her best practices for salon professionalism, how to build a thriving salon business, attracting celebrity clientele, and tips for successful social media marketing.
See page 86 for a Hands-On Workshop by Like the River The Salon
Tomeka ' s Beauty – Panel Discussion
featuring Tomeka James, Oscar Valencia & Paul J. DiGrigoli
Salon Owners & Managers Discussion Sun 4:00- 5:30p
Room W207A
Join the conversation with like-minded professionals for this round-table discussion led by Tomeka James, Oscar Valencia and Paul J. Digrigoli. These elite business owners and educators will cover topics faced by many salons throughout the country such as building your clientele, proper ways to use social media to grow your business, establishing your brand and creating a positive reputation in your community. They will also cover trends, pricing and how you can continue to motivate and build your team. This is also a great networking opportunity!
Script It! Sun 12:30- 1:30p
Stay Up to Date • premiereorlandoshow. biz • premieredayspa. biz
Room W312A
Change your words, change your OUTCOME! You’ ve probably heard- IT’ S NOT WHAT YOU SAY, ITS HOW YOU SAY IT. This is a class that will change not only your career; it will change your life! The front desk, the service provider team, and the leadership team will take home words and scripts that will immediately change how guests purchase, how the team interacts and increase the revenue of the salon.
Front Desk Fix It! Sun 3:30- 4:30p
Room W312A
Salon guests expect efficiency, consistency and professionalism in order to earn their business visit after visit. Your front desk team can make or break your guest retention, retail sales, and overall service sales.
Level Up! Mon 11:00a- 12:00p
Room W312A
Why do some service providers grow faster than others? They have a plan! Whether you are a stylist, nail technician, esthetician, massage therapist or front desk team member, there is a plan that has been built for you! Learn the key performance indicators of each position and how to increase your paycheck!
A Minute to Win It! Mon 2:00- 3:00p
Room W312A
You only have one chance to make a great first impression! The entire salon team will learn basic and advanced systems on how to serve your salon guests with an experience they will not stop talking about! We explore the 5 main areas that guests determine their FIRST IMPRESSION and decide whether or not they will return for a future visit. The team will be empowered in a new understanding of each other’ s roles and how they all affect each other.
Kristi Valenzuela is an internationally known motivational speaker and success coach focusing on salon teambuilding, profitability through the front desk, and empowering salon owners to take control of their business. She has been a co-owner of Summit Salon Business Center since 2004, which the largest salon consulting company in the world. Kristi has created of many top selling educational products and workshops such as The Anatomy of a Great Front Desk Video Series, Conquering Retailphobia™ audio training program, and The Front Desk Doctor Workshop. Her high energy interactive style has earned her rave reviews nationally, and internationally.
97Business Forum