Premier Flooring Retailer FF PFR Q317 | Page 23

Every industry has statistics on when customers buy again; there are many factors that come into play. As we’ve often heard, timing is everything, but whose timing? In order to do that, you have to follow four simple rules to make it work: Start collecting emails and data about your customers. Who are the customers that buy from you? How well do you know them? Do they party, like the theater, where do they live and what activities do they engage in? Obtaining this data helps you begin to build a profile of your exist- ing customers. Know your good (profitable) customers. These are customers that buy from