Building Rapport
Pronounce the name correctly
Use compliments carefully
Respect personal space
Look for common ground
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o
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Actions
Shake Hands
Keep eye contact
Warm greeting
Don't smoke, chew gum, etc
Enthusiasm,
Enthusiasm
Attitude
SURFACE LANGUAGE
o
Includes
All Aspects
of Appearance
o
o
o
grooming
clothing
accessories
posture
Affects first impressions
even though they may actually provide limited or shallow
insight into the true person.
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o
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Dress the Part
We all wear a
uniform.
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o
o
o
Projecting an Image
o
Dress Conservatively
Dress Attractively
Choose Accessories
Carefully
Dress Appropriately
Give Attention to
Grooming
Get the prospect to take
you seriously
Work with your physical
characteristics