Assertiveness
[dominance]
Responsiveness [Sociability]
Versatility
The degree to which a person attempts
to control situations or the thoughts
and actions of others.
The readiness with which a person
outwardly displays emotions or
feelings and develops relationships.
Individual's ability to adjust personal
pace and priorities to help interaction
with a person of another style.
Use the grid which plots assertiveness
vs. responsiveness.
Recognizing Social Styles
Each quartile in the grid represents
levels of intensity
Identifying the Four Behavioral Styles
Low assertiveness
Analytical
High assertiveness
Low
responsiveness
Low responsiveness.
Reserved technical
specialists.
o Cautious in decisions and
action
o Likes organization and
structure
o Dislikes involvement
o Asks specific questions
o Prefers objective, taskoriented, intellectual work
o Wants to be right, so collects
much data
o Works slowly, precisely, and
alone
o Seeks security and selfactualization
o Has good problem-solving
skills
Drivers
o
o
o
o
o
o
o
o
Control freaks.
Decisive in action and decision
making
Likes control; dislikes inaction
Prefers maximum freedom to
manage self and others
Cool, independent, and competitive
with others
Low tolerance for feelings,
attitudes, and advice of others
Works quickly and impressively
alone
Seeks esteem and self-actualization
Has good administrative skills