LISTENING
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Faulty listening results in
misunderstandings
Effective listening includes
Hearing
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Hear and receive the message
Listen actively
Think as you listen
Maintain eye contact
Put aside other activities
Receive message openly
Interpreting
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Assessing
Responding
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Review Emotions
Evaluate content, not delivery
Be objective
Reserve judgement until
message is complete
Process and assinn meaning to
the message
Detect central meaning
Interest
Need
Rejection
Verify your interpretation
Get Common understanding
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Clarify your expectations
Review priorities
Review resources that apply
Decide on a response
Negotiate if necessary
Achieve understanding and
commitment