“ We are the face of PPS.”
IN THE SPOTLIGHT
Championing service excellence at PPS: Meet Raziya Moosa
As the Head of PPS Client Services, Raziya Moosa brings strong leadership and strategic vision to PPS’ s member and intermediary support ecosystem. Since joining PPS in 2021, Raziya has been instrumental in transforming how the organisation supports both members and financial advisers, ensuring that service delivery is not only efficient but also deeply personal.
Client Services is responsible for the full servicing and operational support of members holding life-risk products. This includes managing the client support centre, handling complaints and escalations, overseeing credit control and supporting cancellations and retention. Raziya and her team are unwavering in their mission to deliver a consistently excellent experience for every member and adviser.
“ We are the face of PPS,” says Raziya.“ Our role is to support financial advisers by giving them the tools, information and expert guidance they need to serve their clients with confidence – especially when it comes to claims and escalations.”
With a clear vision for the future, Raziya is leading her team to embrace innovation.“ Client Services is evolving into a centre of excellence – one that leverages technology, data insights and cross-functional collaboration to offer holistic financial solutions,” she explains.
One of the most exciting enhancements under Raziya’ s leadership is the expansion of digital
self-service channels. Members and intermediaries can now access important services quickly and conveniently using the PPS Mobile App and PRO-FiT. Whether it is downloading a PPS Profit-Share Account™ statement, retrieving the latest policy document or handling general servicing needs, these platforms are designed to place control at members’ fingertips.
“ We are the face of PPS.”
In April 2025, the team also launched a dedicated WhatsApp service on 0860 123 777 – providing a simple, fast way for members and financial advisers to interact with PPS, including receiving one-time passwords( OTPs) for secure sign-ons. Future plans include expanding self-service features via WhatsApp, the PPS website, PRO- FiT and the PPS Group App.
Additionally, PPS has improved the call quality and overall telephonic experience. The new Client Services contact number is 010 085 3820, while the toll-free number remains unchanged.
Raziya’ s leadership is rooted in empowering her team to consistently raise the bar.“ Our goal is to work seamlessly across functions, support our advisers and help grow our membership – always putting the member at the centre of what we do,” she says.
Under Raziya’ s guidance, Client Services continues to evolve as a vital force in delivering the PPS promise of shared success – backed by service excellence, innovation and the spirit of mutuality.
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