What we did:
We facilitated Michelle to point out problem areas in Participants:
Michelle and
the JANUS
the admissions process that she had already identiCollective Team
fied on her own. We provided a large sheet of paper
and different colors of markers for her to start writing
out the entire process and placing different situations into categories.
Key Learning:
We were able to fill in gaps between the parts of the
process that we already knew about and parts of the
process that we were unaware of. We were also able
to get Michelle’s perspective on where the underlying “hiccups” in the process were located.
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Objective:
To make sense
of the admissions information and to find
overarching
problem areas in order
to create new
research questions