93
28.01.2019
Attendees: Faina Iasen, Ksenia Semirova, Dmitrii Liubimov,
Mark Osenmuk, Emilli Monica Ramilison, Daria Meshkova, Anna
Novitskaya.
Approval of the agenda: Agenda is approved unanimously after
its announcement.
Approval of minutes: Minutes of the last meeting approved
unanimously after its’ announcement.
Minutes approved by: Ksenia Semirova, Faina Iasen, Emilli
Monica Ramilison, Daria Meshkova, Anna Novitskaya, Mark
Osenmuk.
Regular meeting of Frames Group
started at 10:30 28.01.2018 in BHSAD
by the chair Ksenia Semirova.
Agenda
Recollection of the information and
tasks from the last two meetings
Group meets with Angus Colvin and
debriefs him on the things that has
been done since the last meeting.
It has been approved that the group
should continue brainstorming and
idea generation today.
The group (except Ksenia Semirova
and Daria Meshkova) performs
a brainstorming session on the Metal
detector operator’s User mapping.
Based on this session, few areas of
ideation have been formed:
Teambuilding;
1. Improvement
of
guards’
perceived self-importance and
prestige;
2. Psychological help and general
life improvement programme;
3. Reward system, built on an app
and a unified data-base for both
guards and passengers;
4. Make it easier to get promoted,
move within organization itself
or on the similar position in
different organizations;
5. Improve the system behind
the shifts and their planning;
Group voted for the direction that it
shell pursue and chosen the last one
as the result. Voting split:
1. Ksenia
Semirova,
Mark
Osenmuk, Dmitrii Liubimov: 6
2. Emilli Monica Ramilison, Faina
Iasen, Anna Novitskaya: 4 and 6
Number 6 won the vote.
During brainstorming session Daria
Meshkova and Ksenia Semirova
worked on the plan of a group video
for the submission).
Group has a second meeting with
Angus Colvin and debriefs him on
the work that has been done today.
Angus Colvin approves group’s
effort and recommends to research
Guardian Angels from New-York City
underground.
After the meeting with Angus Colvin
group creates two new journey
map — with the consideration of
the new shift system, where a so-
called “Relief operator” plays key
role. Maps are promising, show huge
increase in Guard’s mood. Based on
these maps, group tries to find weak
spots and create threats to the perfect
scenarios.
New entries
1. Daria Meshkova will write text
for the group video on Tuesday
(29.01.2019);
2. Group will discuss the said text
and record the video interview on
Wednesday (30.01.2019);
3. Daria Meshkova will compose it
on Thursday (31.01.2019);
4. Dmitrii Liubimov will make
schemes for the new shift system
on Tuesday (29.01.2019);
5. All group members will think on
the possible threats to the latest
User Journey’s.
Agenda of the next meeting
Working on the scenarios;
Closure of the meeting
The meeting was closed at 17:25 by
the chair Ksenia Semirova. The time
and date of the next meeting: 16:30
29.01.2019 in BHSAD.
Opening