Key Themes
As noted above , the primary objective of the stakeholder interviews was to learn their insights regarding currently availab that are working well , service gaps , and ways to better meet community needs . The stakeholders were very forthcoming willingness to participate , and their insights will greatly inform Project Stage 2 and Stage 3 work . Some of their observatio
• Insights about capacity and access to care include the following .
o Most stakeholders agree that demand for behavioral health including substance use disorder services out providers .
o The perceived concentration of providers around the Greater Lakeland area ( and subsequently fewer pro County ) creates a barrier to care for those living outside of Lakeland . The large area of Polk County contri of receiving care .
o A significant amount of red tape makes it difficult for people who need care to receive it in a timely mann
o Interviewees stated that a lack of awareness of available financial support results in some individuals not available ) care .
o There is not good awareness of the first steps required to seek care . Awareness of a “ central telephone n door ” policy appears to lacking .
“ It ' s hard to know where to start to get help .”
• Inter-system connectivity is seen as a major opportunity for improving response to , and care for , individuals str behavioral health issues .
o The criminal justice system plays a major role in addressing behavioral health and substance use issues . T [ almost urgent ] sentiment among several stakeholdes that communication and information sharing amon Health and Public Safety systems needs to be a high priority activity .
o Many feel it would be beneficial to relocate 2-1-1 services back to Polk County .
• Treatment demand is increasing and some providers use telehealth and other service line changes to meet the yet some barriers to care may also be increasing .