Polk County Behavioral Health Study | Page 126

Qualitative Discussions Needs Summary
Structure of the Following Section
Each of Themes / Strategic Objectives are identified below with a short explanation . Action Areas include an overview of the subject , de-identified interview observations in quotations which are representative of respondents ’ consensus perspectives 1 and examples of potential interventions . Note that examples of potential interventions are only select suggestions based on Staged 2 research and do not encompass a full set of possible initiatives ; they are only examples offered by research participants designed to help inspire further review and discussion in Stage 3 activities .
The qualitative individual interviews combined with the group discussions resulted in a consensus of several top areas of need that can be described as Themes / Strategic Objectives . The Themes / Strategic Objectives and more granular Action Areas identified by qualitative research include :
• Building capacity and increasing access to care o o o o o o
Capacity and availability Awareness of services and community education Transportation and other logistics Motivation and process of care Improve system efficiency Insurance and financial concerns
1
Both interviews and focus groups occurred in the midst of the COVID-19 pandemic . Nearly every person compared and contrasted their experiences both before and during the pandemic ; not surprisingly , what they experienced prior to March 2020 had no semblance to the then-current situation . Most if not all indicated a feeling of uncertainty of life and available healthcare services once the pandemic ended , although they all answered the questions as best as they could in the moment .
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