PATIENT MANAGEMENT PROGRAM
Troubleshooting Failed & Unsent Emails
The email system has a Queue Management section that lists all emails. It is found under Utilities,
Email. This area offers the option to view all emails that were, or are ready to be sent. The Status
column indicates the outcome of the email.
You can filter this report by All Records, Failed, or Sent.
Failed
Use the Failed filter to locate any emails that were not sent due to errors. Click onto a failed email and
select the Edit Failed Email button.
Click Retry sending to resend this email.
If you make changes to the outgoing email account you will need to re-select the account to
update the email with the new settings.
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Email