PATIENT MANAGEMENT PROGRAM
Dealing with No Payment Recorded
After processing the payment file you may notice the words No Payment Recorded (NPR) listed in the
midst of patients name on the MH Payment Journal. What this means is that PMP was unable to locate the
claim listed above the NPR to mark the payment. There are a few different reasons that this may happen.
1. The claim was deleted after it was submitted to MH. This type of claim will be displayed on the
Payment Journal exactly the same as the one above and will have fee submitted 10.50 and fee paid
10.50.
You will need to notify MH that a wrong claim was paid and follow their direction. You may also need to
manually pay the correct claim.
2. The claim was previously paid. On the Payment Journal it will appear without a fee submitted and will
not have a patient name listed above. The disposal code is 03 – Duplicate Account – claim previously
processed.
To find the patient this claim belongs to you will need to locate the Manitoba Health Claim Journal that
contains the submission. Follow the column ‘Claim Number’ to locate the claim, in this case claim number
1200.
This type of NPR would signify that the claim was listed as a No Payment Recorded on a previous Payment
Journal. The claim will need to be paid manually if found on a previous claim journal as paid. See below.
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Manitoba Health Services Commission