PMP Manual Manitoba - Jul. 2014 | Page 50

PATIENT MANAGEMENT PROGRAM Write Offs Patient Write Off Get into the Patient Activity screen or press F12 from the appointment book and locate the patient. Press F9. A write off information line will appear. The cursor is now activated in the Amount field. Type the amount of the write off or click the Account Balance radio button if the amount is correct. Click Post. The Difference between Write Offs and Discounts We find it helps to think of write-offs and discounts like this:  a write off is an amount you cannot collect  a discount is an amount you choose not to collect. Reversing a Write Off You may on occasion be required to reverse a write off. There are two steps involved in this procedure: 1. Get into Patient Information on the Account Activity screen, press F10. Press F9. A write off information line will appear. The cursor is now activated in the Amount field. Type the amount of the write off to be reversed. Click Post. The amount is shown as a credit in the patient balance at this point. 2. Click onto the write off (WO) line, click Edit. Click into the Patient Amount box on the right and highlight only the minus sign (-). Press delete. Click Accept Modified Record. Type the reason for the reversal into the comment field. Click OK. 50 | Posting Activity