PATIENT MANAGEMENT PROGRAM
Emails Not Being Sent
If you have emails that have a status of Ready to go that have a date before today your ePMP program
may not be open.
The ePMP program can be found as a blue icon with the letters “eM” in the system tray in the bottom
right of your computer screen.
Depending upon your computer’s settings, locate the icon directly on your system tray
(figure 1) or from within the Show hidden icons screen that opens when clicking the up
arrow (figure 2).
Figure 1
Figure 2
If the icon is not visible in the system tray the program may have been closed. Refer to page 2 for
instructions to turn ePMP on.
Email Log
The Email Log is a report that can be filtered to determine the history or status of email. This report will
assist you in troubleshooting the status of emails.
114
|
Email