PATIENT MANAGEMENT PROGRAM
Once you have completed the Outgoing Email Setup screen click Send Test Email followed by Test. Read
the Test Result. Hopefully your email was successful. If your test was not successful use the error list
below for troubleshooting.
Test Email Errors
Below is a list of error messages that may be received if your Outgoing Email Setup is incorrect when you
use the Send Test Email button:
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Socket error #11001 Host not found – this is incorrect information in the SMTP field. Check the
chart above or contact your ISP/email provider
Socket error # 10060 Connection timed out – incorrect information in the Port field. Check the
chart above or contact your ISP/email provider
Access denied – Username or Password incorrect. Check your typing and/or details. Contact your
ISP/email provider
Arithmetic exception or From Address not verified – some ISP/email providers will not allow a
different Reply to Address than the User Name. Correct the reply address to be the same as the
user name.
Setup Default Email Templates
Emails sent to patients require text in the body of the email. Templates have been included that you can
customize for your office or you can create your own. You can edit them during the sending process or in
advance.
To create / edit templates in advance go to the File menu, Wordprocessor. Select File, Open. Double click
a template. Email templates names begin with em_.
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