PMOz Book of Abstracts (Sept. 2013) (Sept. 2013)

Tuesday 17 September, 2013 15:20 – 15:50 Effective Communication in Projects: Top 10 Tips! Lou Markstrom Professional Development Specialist DDLS Every important function within a project can be enhanced by improving the communication abilities of those who perform them. Effective communication is the single most important skill for the success of your projects. Learn the tools, methods, and best practices for improving communication skills. TOP 10 TIPS ? Effective communication occurs when the message is received as intended. ? It’s not just what you say, but how you say it (Tone, Pitch, Volume, Rate) and your body language. ? It’s not about YOU ? Context is the required foundation for what you are communicating. ? Avoid using: Look, Listen, Honestly, Abusive Words, and/or Unfortunately. ? Use definitive language as opposed to vague language. ? NO jargon. ? Be aware of your perceptions. ? Use questions. ? LISTEN, LISTEN, LISTEN! ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ _____________________________________________________________________________________ 17 ©PMOz 2013

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