BUSINESS AND TRAINING 9
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Know your customers.
• D-Style Employees: Love competition and challenges. Give them leadership opportunities.
• I-Style Employees: Thrive on recognition. Publicly praise their great work.
• S-Style Employees: Want stability. Give them clear instructions and job security.
• C-Style Employees: Need precision. Let them handle quality control and estimates.
Let’ s unlock your full potential— sign up for a DISC analysis today and start building the plumbing business you’ ve always wanted. PA
Coach Craig
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When your team is happy and productive, they work harder, stay longer and help you grow your business faster.
Success in business isn’ t just about working harder— it’ s about working smarter. The most successful plumbing business owners understand their customers and teams at a deeper level, and that’ s what DISC helps you do.
When you know how to connect with customers in the way they prefer, you close more deals with less effort. When you understand what drives your team, you create a business that runs smoothly and profitably.
" Not every customer thinks the same way. Some want fast answers, others want a friendly chat, and some just want the facts. If you’ re using the same sales pitch for every customer, you’ re leaving money on the table."
You already have the skills and experience to build a thriving business. Now it’ s time to take it to the next level. A DISC analysis will give you the insights and strategies to communicate more effectively, lead with confidence, and grow your bottom line.
May 2025 Volume 31 I Number 03 www. plumbingafrica. co. za