Plumbing Africa October 2019 | Page 38

36 BUSINESS AND TRAINING 36 BUSINESS AND TRAINING Choices, choices Life is all about choices, much of our destiny depends on the choices we make. For example, do we choose to pursue just a job or do we choose to pursue a career? By Chris Kyle If we choose a career, then we will have to choose to have the knowledge to support that career – again this is a choice! Knowledge is power! It’s your choice to become knowledgeable or not. People have a strong tendency to buy from and www.plumbingafrica.co.za @plumbingonline @plumbingonline www.plumbingafrica.co.za support those whom they trust and respect. It is natural for a client to gravitate towards a service provider whom they feel will offer solutions to their needs. The more knowledge you have the better you will be equipped to lead your client in a direction that will provide him/her with the sought-after customer satisfaction. By being knowledgeable in your field of work you will be in a position to offer @PlumbingAfricaOnline October 2019 Volume 25 I Number 8