incorporating
3
Business and training
46 Do you charge by the job , or by the hour ? 48 How the testers see it 51 Tips to improve the customer experience 53 Community plumbing
Associations
59 Save water and the earth 60 IOPSA questionnaire 61 Plumbing wall of shame
63 Italian water expertise imported to improve
SA ’ s water resources management
68 Plastic pipe conferences announced for 2017
Regulars
1 Fitting thought 55 Personality profile : Francisco Habib 69 Blockword 80 Industry matters : ‘ Don ’ t trust me , I ’ m a doctor ’
CHECK OUT our new section
2017 water , plumbing and celebratory events
National Groundwater Awareness Week 5 – 11 March www . drinktap . org
World Plumbing Day 11 March www . worldplumbing . org www . iopsa . org
ISH 14 – 18 March Frankfurt www . ish . com
Fix-a-leak Week 20 – 26 March www . drinktap . org
IWA conference on efficient urban water management 21 – 23 March Tel Aviv www . iwa-networking . org
World Water Day 22 March www . drinktap . org
Aquatherm 19 – 21 April St Petersburg www . aquatherm-spb . com / en /
please note
IWA international conference on water economics , statistics and finance 26 – 28 April Santiago www . iwa-networking . org
Drinking Water Week 7 – 13 May www . drinktap . org
ISH China 18 – 20 May Beijing www . ish . com
IWA international conference on water reclamation and reuse 23 – 27 July Long Beach http :// iwareuse2017 . org /
For local events related to plumbing and plumbers , please check the IOPSA website regularly at www . iopsa . org
Contents
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March 2017 Volume 23 I Number 1