ASSOCIATIONS 7
Protection The fourth pillar is taking measures to minimise risks to consumer , the community , and the installer . Up until now we have addressed the avoidance of negative outcomes for consumers . In the best of worlds failures do occur .
Industry needs to have in place systems and processes that offer protection and redress to disaffected consumers or those damaged in some way by poor ‘ plumbing ’ practices . Equally so there must be a system in place for plumbers who find themselves disadvantaged by unreasonable consumers
As such the system / s must be swift , accessible , and fair to all .
South Africa currently has an imbalance of systems that lack cohesion and lend themselves to potential friction .
We should stop reinventing the wheel and use what came out of WPC 2019 .
The Four Ps are direct , offer capacity to expand / contract as needed and ultimately are immediate , just requiring the will of industry , government and consumer .
The time has come for a Plumbing Ombudsman / person , with a strong knowledge of industry and strong legal background who will ensure fairness to all affected by poor ‘ Plumbing ’ and other factors that cause discontent among consumers and the plumbers . PA
“ Ensuring that the outcomes would be meaningful to the plumbing industry and plumbers .”
July 2022 Volume 28 I Number 5 www . plumbingafrica . co . za