Plumbing Africa January 2019 | Page 5

ISSN 1812 - 1705 3 incorporating incorporating PUBLISHED BY INTERACT MEDIA DEFINED (PTY) LTD 13A Riley Rd, Bedfordview 2009, South Africa PO Box 695, Edenvale, 1610 Tel: [phone] | Fax: [phone] Web: www.interactmedia.co.za PUBLISHING UNIT LEAD & MANAGING EDITOR: Benjamin Brits | [email protected] SENIOR WRITER Warren Robertson | [email protected] NATIONAL ADVERTISING SALES: Dale Macnamara | [email protected] SUBSCRIPTIONS: Maxlee Marange | [email protected] Timothy Sibuyi | [email protected] SUBEDITOR: Elaine Enslin Personality profile 56 Quality in her hands: Abbink’s Nancy Ronoh Business and training 58 9 Tips every business owner should know Design 61 Dear Mr Plumber: The power of prevention Regulars 1 Fitting thought 62 Blockword 63 Wall of shame 72 Products DESIGN/LAYOUT: Selina Morulane | [email protected] PROCESS COORDINATOR: Estelle Thurtle | [email protected] ADVISORY COMMITTEE Andrew Camphausen | Chris Kyle | Evert Swanepoel | Francisco Habib | Gary Chandler Lawrence Benatar | Steve Brown MANAGEMENT Operations: Chantelle van Deventer | [email protected] Content: Benjamin Brits | [email protected] Finance: Laetitia Arnott | [email protected] Managing director: Richard Bicker Caarten COVER IMAGE CREDIT: Abbink Consulting DISTRIBUTION: [email protected] PRINTING: Typo Colour Printing Specialists OFFICIAL JOURNAL OF THE Institute of Plumbing South Africa (IOPSA) | Sani`ter Africa, Plumbdrain Africa | Polymer Hot & Cold Technology Group (PHACT) | Plumbing Design Association (PDA) DISTRIBUTION: [email protected] CIRCULATION: Apr - Jun 2018 Controlled free distribution:        3575 SAVE THE DATE LOCAL EVENTS WORLD PLUMBING DAY • 11 March 2019 If you have any upcoming events you would like to add to the Plumbing Africa diary, please email [email protected]. Trade fair dates and exhibition sites are correct at time of print and may be subject to change by the respective trade fair organisers. PLEASE NOTE If you are receiving this publication and no longer wish to, please complete the opt out form received with the publication and fax it back to us on: [phone]. Alternatively, please email us at: [email protected] to let us know so that we can remove you from our mailing list. www.plumbingafrica.co.za PLEASE NOTE Audit Bureau of Circulations ENVIRONMENT-FRIENDLY PRINTING All paper is sourced from the Forest Stewardship Council and Chain of Custody-certified suppliers. All waste paper from the plant is recycled. All used plates are recycled. All new printing equipment is purchased for low energy-consumption levels and low volatile organic-compound emissions. COPYRIGHT & DISCLAIMER While every reasonable precaution has been taken to ensure the accuracy of the advice and information given, neither the editor, publisher, proprietor, staff, nor any official body represented or published in this issue, will accept responsibility for any damages, loss, injuries or false claims that may arise or be made in the content. Including but not limited to any references to gender, religion, politics, ethnicity or personal preferences of any editorial contribution whether an industry expert, advertiser through sponsored or paid content or contract writer. We subscribe to the Codes of Conduct of the Advertising Standards Authority and the Press Ombudsman (see below). Disclaimers by individual companies are hereby overridden by this disclaimer. Reproduction of any of the content is expressly forbidden in terms of the Copyright Act of 1987 with all amendments. All requests to reproduce must be made in writing to the publisher and such confirmation must be given in writing before proceeding. A copy of where the reproduction was published must be supplied to the publisher at the above address. No reasonable request will be refused provided all conditions are met. All publication and exhibition titles are registered as trademarks in terms of the Trade Marks Act of 1993 and are held by Interact Media Defined (Pty) Ltd, Reg No 2014/092774/07. PRESS OMBUDSMAN: This publication has committed itself to maintain the highest standards of journalism as embodied in the Press Code of Professional Practice. If you believe we have failed to report news and comment accurately, honestly and fairly, you may lodge a complaint with the Press Ombudsman either by email, fax or letter, or by telephoning the office for the procedure to be followed. Tel: [phone] | Fax: [phone] Email: p  [email protected] | [email protected] Website: www.ombudsman.org.za for the press code This publication subscribes to the Advertising Standards Authority (ASA) Code of Conduct which represents truthful advertising. Should any reader feel or believe that advertising in this publication lacks substantiation, is dishonest or misleading in any way, they may refer to the ASA, www.asasa.org.za. INTERACT MEDIA DEFINED Reg. 2014/092774/07 | VAT. 4560266159 January 2019 Volume 25 I Number 1