64
ASSOCIATIONS
Fixed electrical
water heater
warranty
guideline
The Institute of Plumbing South
Africa (IOPSA) has facilitated
with industry leaders and geyser
manufacturers for the development
of a guideline to alleviate confusion
in the industry relating to fixed
electrical water heating (geyser)
cylinder failures.
By IOPSA
The confusion and frustrations have arisen due to a very
high percentage of non-compliant installations versus actual
product failures, and whether poor installation has resulted
in the product failure.
To avoid such confusion, industry has collaboratively created
a guideline that aims to support plumbing installers and
manufacturers, clarifying critical areas that determine where
incorrect installation can be used as a technical reason to void a
warranty claim.
It is important to note that geyser manufacturers are within their
rights to void a warranty claim based on an installation not being
compliant; however, they also have the responsibility to support
their product in the industry if failure is determined to be a
manufacturing fault.
This guideline will provide critical standards that, if followed
correctly by the plumber, will help to prevent product failure
from happening. On the other hand, this document will
provide information that supports technical reasons as to why
a manufacturer may void a warranty due to non-compliant
installation. It will further give guidance to consumers with respect
to plumbers indicating possible warranty issues on the non-
compliance notices.
It must be noted that compliance to all regulations and standards
applicable to a fixed electrical water heating system are to be
adhered to.
April 2018 Volume 24 I Number 2