incorporating
45 Building better workplaces
47 Five things to avoid when selling customers your services
50 Plumbers need to be professional
Feature
52
When it’s time to seek help
Associations
56 World Plumbing Council Review
60 Wall of Shame competition
61 CPD questionnaire
62 AENOR can provide alternative product certification
63 IOPSA welcomes new executive director
64 Fixed electrical water heater warranty guideline
Technical
67
Backflow prevention
Regulars
1 Fitting thought
72 Blockword competition
80 Products
UPCOMING EVENTS
LOCAL EVENTS
• IOPSA KZN SOUTH COAST PLUMBERS EVENING
11 APRIL 2018
• IOPSA DINNER & AWARDS 2018
19 APRIL 2018
PLEASE CONTACT IOPSA FOR FURTHER INFORMATION.
INTERNATIONAL EVENTS
• ICC 2018 COMMITTEE ACTION HEARINGS
COLUMBUS, OHIO, USA | 15–23 APRIL
• BRISBANE SOUTH PLUMBING & GAS TRADE EXPO
QUEENSLAND, AUSTRALIA | 3 MAY 2018
Business and training
3
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Plumbing Wall of Shame
page 60
April 2018 Volume 24 I Number 2