TRAINING
GLTC
The Training Centre will accommodate GLTC personnel from around the country on a yearly roster basis .
Robyn Grimsley
Lex Winson , recently appointed service manager for GLTC .
According to Anthony Fourie , director : Gauteng for Goscor , GLTC is currently the only forklift company in South Africa to be ISO 9001:2008 certified , which it plans to upgrade to ISO 9001:2015 this year .
Training and upskilling
The aim of the Training Centre is to provide for skills improvement , refresher training , and continuous product upgrade training for Goscor staff . “ Technology changes often require new programming , and we aim to familiarise our technicians with this in the workshop even before a forklift is delivered so that when they are out in the field on a service response call , they know how to diagnose and program the equipment ,” explains Lex Winson , recently appointed service manager , who has over 19 years ’ experience in the industry .
“ We need to ensure that our skills levels are top-class at all times ,” he adds . This not only means offering refresher courses , but training new technicians as well . Such training encompasses an introduction to GLTC and its full IC and electric machine product range . “ This will give us a good understanding of the technician ’ s capability and where this needs to be developed further .”
The administration and sales departments — and even management — will be exposed to basic forklift overview courses at the Training Centre . “ When a job is costed or a technical report is submitted , they will then be able to ask
general questions in order to drill down to the problem or solution that is required .”
The Training Centre will operate nationally , accommodating GLTC personnel from around the country on a yearly roster basis , and will include both theoretical and practical components . Technicians will be classified into A , B , and C categories according to their skills levels and requirements . The training will be provided by a factory-certified trainer who is well versed in the latest trends and developments .
“ With the size of the fleet and the range of equipment we have , continuous training and upskilling of our staff members is particularly important ,” adds Winson , who was also responsible for overseeing the establishment of the Training Centre .
The Training Centre can accommodate six technicians for each course , and makes use of a smart board and interactive training programme during the theoretical component to facilitate the best possible learning experience . “ Everybody needs to make notes when training , and this allows us to save and print each technician ’ s notes at the end of the class ,” explains Winson . “ Through this , schematic drawings of electrical equipment and hydraulics can be put up on the board , and each technician can come up and fault how he believes that electronic or hydraulic flow operates .
“ After each technician is done , their slide can then be pulled off to the side until everyone is done , at which point the trainer can use a
master slide to illustrate the correct information . Once the section is done , they can all go through the slides and make notes of where any mistakes were made . At the end of the day , all of these different slides and notes can be printed out and a copy given to each of the technicians to keep for their files .”
Winson also explains that in addition to the courses from Doosan and other suppliers , GLTC plans to develop its own courses , incorporating faults and problems found by Goscor technicians in the field .
“ Customers will have peace of mind that all of our technicians have the most up-todate and relevant training in order to be able to attend to their specific requirements and applications . This will not only ensure that we offer a world-class aftermarket and product support service , but it will allow our customers to benefit from the lowest total cost of ownership ,” Winson concludes . n
GLTC plans to develop its own courses , incorporating faults and problems found by Goscor technicians in the field .”
26
NOVEMBER 2017