BUSINESS
INTELLECTUAL CAPITAL
REDUCES OPERATING
EXPENSES
Edited by Tarren Bolton
As an industry first, Pilot Crushtec and Metso have introduced the first five-year, 10 000-hour
extended warranty plan for all Metso products on their crushing, screening, and materials
handling equipment.
T
Committed to first-class service
“If we look at the standard factory
warranty offered in the market, it
is essentially irrelevant. Looking
specifically at crushing and screening
equipment, incidents arising from abuse
or high-duty cycles only really starts to
set in after several hundred hours of
operation. The first year (2 000 hours) is
really just running the machine in. It is
after this that the true test of durability
starts and when the customer really
needs the reassurance that the OEM
is still involved. Our extended warranty
is our way of guaranteeing clients that
we are committed to ensuring the
machinery they have purchased will
continue to deliver first-class service
and will last a lot longer. We, as Pilot
Crushtec, have a vested interest in the
machine.”
Jorge Abelho, technical director at
Pilot Crushtec, echoes this sentiment.
“We are getting involved in long-term
relationships with our clients and this
results in a real mindset change. Our
technicians on site make sure that the
machines are being operated correctly,
and that operators are properly trained.
Our aim is to get the machine to last,
so if we see anything being done
wrong, we make sure to highlight this
to management so corrective measures
may be implemented.”
his move is unprecedented in the
mining and quarrying industry and
highlights the absolute confidence
that Pilot Crushtec and Metso have in the
quality and reliability of their products.
“When looking at standard warranties
within the industry at large, we see
that it is one year, 2 000 hours,” says
Francois Marais, sales and marketing
director at Pilot Crushtec. “We have
effectively taken this and turned it on its
head. We have increased the standard
factory warranty to two years and 4 000
hours, and then we have added another
three years and 6 000 hours extended
protection plan, which covers all the
critical components of the unit.”
Pilot Crushtec International, southern
Africa’s leading supplier of quarrying
and mining equipment, understands the
particular challenges associated with
these industries across the continent.
www.plantonline.co.za
MAY 2019
25