Plant Equipment and Hire June 2019 | Page 42

work. They are the guys responsible for customers always coming back to us. If they didn’t commit to the business in the same way we did, all would be lost. We try to support and help them in difficult times and circumstances which gets repaid in full through their quality of work. Once any owner of a company starts realising that workers are the biggest and best asset, worker attitudes towards the business and customers will change completely. We as owners cannot operate 15 machines ourselves, we need our people to help take the company forward.” BF Hire currently caters primarily to the agriculture and construction industries in the Western Cape region. Ferreira and Brink are able to offer a machine that is perfectly suited to their customers’ needs from their Kemach JCB fleet consisting of five TLBs (3CX model), three excavators (86C, JS140, JS205) and one skidsteer with broom attachment (JCB 135HD). Thanks to the versatility of these efficient machines, customers can conveniently and cost-effectively complete a multitude of diverse tasks using only one adaptable machine. These rugged machines are right at home even in the toughest of conditions, clearing out rivers and dams, installing drainage, building dams, ridging, performing various odd jobs on farms and even developing mini soccer pitches for the Worcester community. Ferreira and Brink agree that Kemach JCB machines are famous for their quality, performance, reliability, efficiency and ergonomics. “The building quality of Kemach JCB products is excellent and it is evident that quality control is high on their priority list. We are extremely satisfied with the top-notch performance of all our Kemach JCB machines. Same goes for their performance and reliability; our JCB fleet has never let us down.” Focusing on the power-packed performance of the JS140 and JS205 excavators, Ferreira says that these are some of the best performing machines in their different size brackets. Ferreira considers the efficiency of the 3CX TLB which is one of the best- selling TLBs in the world, as absolutely extraordinary. “Equipped with the ‘Torque Lock’ Powershift gearbox option, our 3CX TLBs can travel up to 55 km/h on the road. Moreover, while travelling between jobs, these remarkable machines save us around 30% on fuel. The fact that we are therefore able to move the machines by road without having to use a truck and lowbed delivers massive savings for BF Hire.” 40 JUNE 2019 PERSPECTIVE According to BF Hire, Kemach JCB machines are famous for their quality, performance, reliability, efficiency and ergonomics. Ferreira adds that in comparison to other brands that he has cross-hired in the past, his JCB machines trump them all in the fuel-consumption department. “Our JCB 86C midi-excavator astonishes us with the fuel consumption we get from its Kohler engine. This little machine averages around 4.2ℓ/h.” Operator comfort and safety are among the first factors Ferreira and Brink consider before buying a new machine and they rate Kemach JCB machinery tops. The co-owners consider JCB as a worldwide brand that is dedicated to the safety of the machines as well as the people that operate them. “Excellent customer service is a passion shared by both Kemach JCB and BF Hire. Their complete understanding of our needs and preferences position them as our preferred supplier in the machinery market,” affirms Ferreira. He advises that when buying a new machine, the first thing a customer must consider, long before brand or price, is the quality of the after-sales service. “Bad service will turn even the best into a poor product. Fast and efficient aftersales service and maintenance are crucial to extending the lifespan of machines and reducing production standstill. Kemach JCB gets that any downtime of a machine is costly to both us as well as to our customers. To minimise production losses, they service our machines over weekends and afterhours. In my opinion, that demonstrates total commitment from Kemach JCB not only to their customers but also to their end-users.” Ferreira is impressed with the dedication shown by De Wet Pretorius, branch manager of Kemach JCB in Cape Town and his service manager Jaco Brand, which he terms as nothing short of excellent. “Despite being situated about 120km from the Kemach JCB branch, they send someone out immediately whenever we require assistance. Consequently, the downtime of our fleet is kept to an absolute minimum. Not only is their commitment to our business a step above the rest but their parts supply and technical assistance is on a different level.” BF Hire also compliments the technical and operator training received from Kemach JCB during machine delivery which ensures that their operators have a complete understanding of the equipment. Kemach JCB conducts full day on-site training on an annual basis during which all operators are given a refresher course on technical dos and don’ts of the machinery. “We have had the privilege of sharing BF Hire’s successful journey since the company’s inception and we are extremely proud to have this dynamic company as our customer,” says Pretorius. “While we strive to provide not only efficient, robust and superior quality machines to valued customers like BF Hire, delivering service excellence that exceeds customer expectations is always at the forefront of all that we do. We look forward to continuing a long and successful journey with BF Hire.” www.plantonline.co.za