CUSTOMISED SOLUTIONS
maintenance and upkeep to ensure
the long life of all products and tools,
as well as information and instruction
on safety features. Once a customer
is listed with us as linked to a certain
product, we offer the customer new
and updated information and products
available. We are available for any
training requirements. The customer’s
needs always come first after the sale;
our involvement doesn’t end with the
sale,” adds Vorster.
Stockholding
“When a customer wants to carry
out a lift, there’s specific tools
involved. There’s lifting tackle and
other equipment to make it all
easier. Our vast stockholding means
there is no waiting period for stock
on consumable products and our
products are also repairable. Most
other products imported to South
Africa are discarded once they need
repair because it’s not cost-effective
to repair them. All our product spares
and parts are available from our
stockholding and we repair using
OEM parts. This is where the total
cost of ownership comes into play,”
says Vorster.
Challenges
cleaning with high-pressure hoses,
for instance,” he explains.
Aftersales
“When a customer purchases
a solution from us, we visit the
customer to provide on-site training
on the products. Some customers,
www.plantonline.co.za
like the mining houses, prefer to use
one of our training centres when they
purchase a product. Before they put a
product in their plant, they visit one of
our training centres where they receive
all the necessary information and
instruction on how to use the product.
Included in all training is instruction on
“Our challenge as a company is to be
a market leader in lifting machinery
and hydraulics and to always be one
step ahead of our opposition when it
comes to development. In order to do
this, we link our products with good
international reputations and therefore
decrease our risk and liability in the
group. You have to adapt and keep up
with technology according to customer
needs. We don’t merely sell a product;
we sell a solution. Because of our
large suite of products, we can offer a
customer a choice from A to Z in lifting
from all angles,” concludes Vorster.
JULY 2019
21