TECHNOLOGY
Robyn Grimsley
Komatsu Mining’ s JoySmart Services Centre in eMalahleni houses many of its aftermarket service offerings, including fuel services, condition monitoring, and training.
Smarter technology, smarter service
By Robyn Grimsley
Performance monitoring, service scheduling, machine tracking, and predictive maintenance are all terms that are receiving increasing attention from OEMs such as Komatsu Mining, which monitors the performance of its on-site machines from its JoySmart Services Centre in eMalahleni.
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specialist manufacturer of surface and underground mining machinery, Komatsu Mining Corp. prides itself on offering superior technology and direct service to its customers. From the company’ s eMalahleni-based JoySmart Services Centre, established in 2009, service specialists use machine monitoring and data analytics to track equipment condition and performance, helping customers get the most out of their machines.
The Centre supports the company’ s aftermarket services, including fuel services, condition monitoring, training and more, said productivity optimisation manager Leon Papenfus.
“ We are a manufacturing company; we manufacture mining equipment for opencast and underground mines in diverse sectors, from salt through to coal. But what really differentiates us from our competitors is our commitment to direct customer service after we sell the equipment,” says
Papenfus.“ We work directly with our customers, which is a point of pride for us and the basis of our whole strategy. It’ s also where JoySmart Solutions comes in.”
He explains that JoySmart Solutions is based on three pillars: working with customers directly; smart, connected equipment; and data analytics and processes.“ We are committed to helping customers improve productivity and safety, and this is one of the cornerstones of how we meet
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JULY 2017