Managing Business Communications
In today ' s world , business messages can arrive in many ways - by phone , fax , mail , text , chat messages , or email . These different communication methods are like different doors to your business - each one needs its own type of security . When you receive an unexpected or unusual request through one method , it ' s wise to verify it through another . For instance , if you receive an unusual fax from a regular customer , call them at their known phone number to confirm . When using shared communication devices , establish clear routines for handling business messages , much like you would have standard procedures for handling orders or deliveries . Make sure family members and employees understand the importance of handling business communications carefully and know when to bring unusual situations to your attention .
Protecting Your Customers ' Trust
Your customers place their trust in you when they share their information , and protecting that trust is as important as delivering quality work . Treat customer information with the same care you give to crafting your products or providing your services . Keep their details secure , limit access to those who truly need it for their work and be thoughtful about how you discuss customer matters .
Other Practical Security Tips
For those with minimal technology , ensure you have solid physical security in place over property and records . For those using computers and systems to manage your business , ensure you perform software updates , keep secure data backups , enable strong passwords and multi-factor authentication , implement secure file sharing systems , and apply sound access controls .
Working Together as a Community
Supporting each other and sharing wisdom gained through experience is where your community ' s strength has always come from . When you notice new types of business threats , sharing this information helps protect everyone . You ’ re looking out for your neighbors , just as you would alert them to any other concern that might affect their businesses .
Practical Steps Forward
Keep your business information secure , implement technology and security best practices , and trust your judgment when something doesn ' t seem quite right . Taking time to verify unusual requests isn ' t showing distrust but demonstrating wisdom and good stewardship of your business . Rea is here to help you protect your business while maintaining your values and preferred ways of working . If you have questions about specific situations or would like guidance on your technology or cybersecurity , please reach out to our Rea Information Services team .
Travis Strong , CISA
Principal travis . strong @ reamanaged . com
( 234 ) 249-3472
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