PROVIDER COMMUNICATION WINS
Patient Experience
Over the past couple of years , Renown Health has successfully overcome many challenges , including COVID-19 and significant financial pressures . During this time , our patient experience scores have lagged the various accolades for our clinical care . As such , patient experience is a top priority . Positive patient experience has been shown to reduce readmissions , improve compliance , reduce litigation and improve overall outcomes . It is also what our community deserves .
Thomas-Duythuc To , MD
The physician specific questions vary between the care setting , e . g ., hospital , ED , Rehab , but typically involve communication .
For hospitals , there are three questions in the doctor communication domain .
Your Care from Doctors
1 . During this hospital stay , how often did doctors treat you with courtesy and respect ? 2 . During this hospital stay , how often did doctors listen carefully to you ?
3 . During this hospital stay , how often did doctors explain things in a way you could understand ?
The “ Top Box ” scores are the percentage of patients who answered “ always ” to these questions .
Renown Regional and South Meadows Medical Centers
Renown South Meadows Medical Center has made significant improvements in the doctor communication % Top Box scores , increasing from 72 % ( 2023 ) to 80 % ( 2024YTD ). This equates to an increase in the national percentile ranking from the 10th to the 66th percentile . Nice work !
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