ADVICE | PET GAZETTE | 35
Images: Barnic Photography
that fits your clientele. Has your customer
base grown in recent years? If it has, then it
may be worthwhile considering expanding
specific areas of your practice, to allow you
to cater to a higher number of customers,
providing reduced waiting times and better
access to the expert care on offer.
Due to incredible growth that Cat’s
Whiskers Veterinary Clinic has seen in recent
years, the client waiting room is set to be
expanded, creating a space that is more than
double the size of the current waiting room.
According to Dr Nicholls: “This will allow
us to not only provide a larger waiting space
but also to offer a much larger range of
premium cat foods as well as products that
will enhance cat health and wellbeing.”
“We will also be able to have an area
dedicated to client education. This is
important as we are finding today’s cat
DESIGN SPACES THAT FIT
owners have a lot more information at their
YOUR CUSTOMER BASE
fingertips and want to be more involved in
To ensure that your customers receive the
the decision making process when it comes
best experience possible when visiting your
practice, it’s essential that you design a space to selecting the best treatments for their cats.”
She continues: “We are about to embark
on a major revamp – building an extension
and remodelling our current space. This very
exciting venture will allow us to build on the
niche we have established locally as the one-
stop shop for everything cat related.”
When it comes to overhauling and
redesigning any veterinary practice, what is
crucial to bear in mind is that the most vital
aspect to focus on is creating spaces that are
practical, customer-friendly, and easy to keep
clean. Utilising a design that makes updating
as and when necessary easier and less
costly is also worth bearing in mind.
Here are some expert tips for keeping your
veterinary practice shipshape, whether it’s
a newly constructed building or an older
premises, these tips should be highly useful.
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CREATE SPACES THAT WILL
ALLOW FOR IMPROVEMENT
The key to successful redesigning,
according to Dr Nicholls, is ensuring that
you are creating spaces that will allow for
improvement regarding the services that are
available from your practice.
Dr Nicholls will be adding a second
consultation room to her practice to allow her
registered veterinary nurses a private space
to consult from while working alongside the
consulting vet.
“Nurse consultations have been a big
growth area in recent years, and I am keen
to ensure the huge benefit nurses can bring
to pet care is fully utilised.” She says.
Dr Nicholls continued: “The emphasis
in 2018 is on wellness care, and veterinary
nurses are ideally placed to deliver services
such as parasite prevention, correct diet
and weight management, behaviour,
senior cat care and rehabilitation, which
is where nurse consultation can be highly
beneficial.”
May 2018