GEARS, DRIVES & MOTORS
REPAIR PARTNERS
ROTAMEC
ROTAMEC’S PREMIER CUSTOMER SERVICE ENSURES
24-HOUR MOTOR REPAIR TURNAROUND
Rotamec’s round-the-clock maintenance
services are performed by qualified and
experienced engineers that can handle
both electrical and mechanical repairs.
Rotamec Engineering Solutions has launched
its Premier Service to support businesses that
rely heavily on motors, gearboxes, pumps
and fans. The service agreement states that
activity will commence upon the client’s
instructions and continue to be worked on
24-hours a day until the job is complete.
The service has been created to support
customers who can’t afford downtime and
need a repair partner who cares as much
about their productivity as they do.
Rotamec’s round-the-clock maintenance
services are performed by qualified and
experienced engineers that can handle both
electrical and mechanical repairs.
Extensive expertise, on-site tooling and CNC
capabilities and a large stock-holding of
transmission components, electric motors
and other pieces of equipment are key to
achieve fast turnaround times.
Simon Brooks, Managing Director at
Rotamec, explains: “Maximising uptime
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PECM Issue 39
is crucial to all of our customers; but for
some, every second counts. We believe that
our Premier Service is the highest level of
customer service possible – we literally will
not rest until the work is complete.”
Repairs are conducted through three
strategically-located service centres,
therefore the company is able to offer
the Premier Service Level Agreement
nationwide. This localised support is also
backed by Rotamec’s extensive network
of industry-leading distribution partners
across the country. For less urgent repairs,
Rotamec also offers a Standard and
Superior Service, which offer turnaround on
repair inside 72 and 48 hours respectively.
Of course speed isn’t the only important
issue to consider when choosing a repair
specialist. Rotamec values reliability and
durability to maximise cost-efficiency to
customers. In order to deliver high-quality
solutions that extend the operational
life of motors, gearboxes and drives,
Rotamec’s staff always follows strict quality
procedures and uses best-in-class facilities.
More precisely, workshops and machine
shops are fully equipped with state-of-
the-art facilities, such as dedicated rewind
areas, CNC lathes, mills and testing units. In
this way, customers can benefit from a one-
stop-shop for diagnostics, maintenance
and quality control.
Simon Brooks comments: “Customer
satisfaction is at the heart of our business.
This is why we always go the extra mile
to ensure that we are providing high-
quality repairs in a time- and cost-efficient
manner. It’s in this way that we add value
to different businesses that use motors,
gearboxes and drives.”
www.rotamec.com