BESPOKE SOLUTIONS
TEC Electric Motors has expanded its
capability to include design changes to
existing products, the creation of bespoke
motors as well as the delivery of matched
motor/gearbox combinations.
Working with original equipment
manufacturers (OEMs) TEC has developed
bespoke motor designs that are a perfect fit
for specific applications. Each solution can
be supplied with marine or offshore C5M
custom paint applications.
Having created the ideal motor solution, TEC
also works closely with the OEM to establish
the correct stocking levels to ensure that
the production line always runs smoothly.
Forward planning is a speciality at TEC and
it is an essential part of delivering a reliable
service to every customer.
This is enhanced by the flexible approach
that TEC uses to ensure customer needs
are met. Apart from providing a managed
inventory that can cope with increased
sales, the company also ensures that every
delivery is best-suited to the customer’s
needs. For example, if a forklift is not
available to unload the delivery, TEC will
make sure that the shipment is delivered
by a tail-lift lorry; a small point for some,
but this attention to detail can make all
the difference in customer satisfaction and
retention.
GOING THE EXTRA MILE
Of course, making planned deliveries is
relatively straightforward. What really counts
is the level of service when a customer has
a more urgent requirement. Unfortunately,
electric motors rarely break down at
convenient times, so having a loyal TEC
distributor network that honours the 24/7
promise is a major benefit.
This was illustrated in a recent case where
a customer called TEC at 08:30 on New
Year’s Day with an urgent request for a
replacement motor. The warehouse was
open within half an hour and a courier was
arranged to collect and deliver the motor
the same day. As a result, the customer’s
operation was back up and running by
1:45pm.
Gareth continues: “This high-quality service
helps to develop and convert emergency
breakdown enquiries into regular, loyal
customers, who know they can depend on
us to always deliver. Of course, loyalty only
goes so far in business, but with our high-
quality products, competitive pricing and
unfailing customer service, we have created
a model that has delivered success year on
year.”
As the business continues to grow, TEC
continues to listen to its customers and
put plans in place to meet new demand.
David Ede, Business Development Manager,
explains: “The next step is to increase our
stock of medium and high voltage motors, to
meet the demands of the water, mining and
aggregates industries, amongst others. This
is an area where, typically, there can be long
lead times for new or replacement machines
and this is something we want to address.”
CONSOLIDATING SUCCESS
TEC Electric Motors has been careful to build
the necessary business infrastructure and
put in place dedicated and experienced
staff to ensure that every customer receives
the level of service that they require. Scott
Edwards concludes: “Everything we do is
designed to improve the service we offer
to our customers. We can deliver cost-
effective solutions whatever the situation;
from emergency replacements to inventory
management and long-term manufacturing
supply, anywhere in the UK and Ireland.
www.theaemt.com
TEC Electric Motors has increased its stock levels, to the point where it now has over £12million worth of stock ready to fill customer orders.
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PECM Issue 39