PECM Issue 39 2019 | Page 50

AUTOMOTIVE ENGINEERING TEC MOTORS AEMT CONTINUED EXPANSION THROUGH CUSTOMER SATISFACTION With nationwide coverage, TEC Electric motors offers a true 24/7 breakdown service. When the AEMT last visited TEC Electric Motors in 2016 (see Journal 16-2), they were operating from a 65,000 square foot site with stock levels of over £2 million. Three years later, their stock levels have grown exponentially to £12 million, and they have consolidated their warehouse and offices into a 100,000 square foot purpose build site on the Hartlebury Trading Estate, Worcestershire. TEC Electric Motors is a true success story, where continued investment and growth has seen the company relocate twice in the past 12 years to keep pace with the needs of its customers. Managing Director, Scott Edwards has no doubt that the company’s achievement is rooted in an enthusiastic team that always puts the customer first. They are one of the UK’s largest electric motor distributors, offering a wide range of products from stock as well as custom built motor units, gearboxes and inverters. With 50 PECM Issue 39 nationwide coverage, the company offers a true 24/7 breakdown service that delivers even on New Year’s Day!! Established in 2006, the vision was to create a motor distribution company that could be relied upon to provide excellent customer service backed by a wide range of high quality, reliable products. The business model was a success and within two years the company had outgrown its original premises and made its first move to accommodate the expanding stock inventory. EXPANDING BUSINESS By 2011, the warehouse was overflowing and demand continued to grow necessitating the purchase of an additional site -making space for the new gearbox department and the specials division. All the while the team continued to grow and with each new addition, came increased product sales. With a well-established headquarters in the Midlands, the next step was to open the TEC North branch near Sheffield in 2013. This was closely followed by establishing a base in Scotland one year later with the opening of their Glasgow branch. Each of the satellite branches has a mirrored stock profile, albeit in reduced quantities, which ensures customers’ needs are always met 24/7 365 days a year. In 2018, the company achieved its biggest year in terms of sales, surpassing the £17 million mark, a major achievement in just 12 years. So, how has this been achieved? Scott Edwards explains: “There is no doubt that everything we have accomplished is a result of teamwork; we have created a group of people that are dedicated to delivering customer satisfaction.”