PECM Issue 32 2018 | Page 43

Utility Week Live Preview We’re excited to share that we’ll be part of the UK’s largest utilities event as we exhibit at Utility Week Live 2018. With the theme of Disruption, we’ll be showcasing our innovations, solutions and transformative technologies in delivering transactional customer communications at stand D49. Located directly outside of the Customer Solutions Theatre, our experts will be demonstrating how the utilities sector can transform customer communications with our intelligent suite of Interactive Services, powered by Pitney Bowes. We understand that choosing the right communication method at the right time can help to deliver messages effectively, aid understanding and stimulate a response. With growing pressures on economy, challenges with regulation, the introduction of GDPR and innovative technologies changing consumer habits and demand – there’s a higher need than ever for UK utilities to communicate efficiently and securely with their customers. Holding a wealth of expertise in the utilities sector, our comprehensive range of integrated services is designed to drive customer engagement, and ensure the highest levels of integrity are achieved. Along with printed, physical correspondence, we’re proud of our e-delivery offering including interactive text, voice and video. Our clients range from Big Six organisations through to independent suppliers, plus water companies who service around 20% of UK households; so, we understand the important role communications play in effective customer experience and service innovations in compliance with Ofgem and Ofwat standards. Our suite of Interactive Services can assist UK utilities with building long lasting customer relationships through engaging communications. The integration of voice chat using Amazon’s Alexa, intelligent text messaging through chatbot and real-time personalised videos can transform the way customers interact with their utilities providers. Answering customer queries, breaking down statements and making secure payments through these technologies can transform the way gas, water and electricity utilities do business. Get your free tickets here or email us at [email protected] to attend as our guest. The NEW PowerCap® Infinity® is the first head mounted PAPR (Powered Air Purifying Respirator) to meet TH3 - The highest protection level in EN 12491:1998 + A2: 2008 Product Innovation Award 2018 Highly Commended VIDEO & INFORMATION http://bit.ly/PowerCapInfinity www.jspsafety.com [email protected] Tel: +44 (0)1993 826050 Issue 32 PECM 43