Troubleshooting PDA Go
Technology is great as long as it works, right? We completely agree! PDA has several staff members monitoring the app for both the Android and Apple devices. Chances are, if you ' re having an issue, we know about it. Here are a few suggestions for troubleshooting:
Q: When I logged in, it said my username and / or password was incorrect. A: Your app username and password will be the same as your PDA website credentials.
Q: If I change my information in the app- does that mean it changes on the website, too? A: Yes, it does and vice versa!
Q: I forgot my username or password A: Follow the app ' s direction to email med @ padental. org
Q: The app screen is stuck like the screen to the right A: While we hope this doesn ' t happen often, if it does, please know that the app development team is aware. They are working to eliminate this issue.
Q: An error message pops up after the screen to the right A: Take a screenshot! This allows our development team to get a better idea of what ' s happening. Please follow the instructions to send to our staff member, listed out in the bullet points below.
If the issue persists or you cannot solve the issue with the above information after 48 hours, please reach out to Michelle Berrones at mmb @ padental. org and provide the following:
A description of problem A screenshot or screen recording of the issue Device type ie. Android or iPhone Device version ie. 8Plus or X Software version ie. 13.0.1( you can Google how to find this)
We hope this is helpful for you!