Parkinson's Clinical Trial Companion Accelerating Clinical Trials | Page 13

Graph 1. Participant Satisfaction with Rides (n = 5*) 5 4 3 2 1 0 Made it easier to attend appointment Agree Experienced less stress about appointment Made it easier for me to participate Would have participated regardless of transport Strongly Agree More likely to participate in another study or trial if transportation were provided *Data are provided only for individuals who received transportation. Options to disagree and strongly disagree were provided, but were not selected by any participants. Materials BIDMC used a template to collect data on the cost of the service and the coordinator time required to arrange it, and assess the impact of the transportation service on recruitment. BIDMC also used a study satisfaction survey to gather insights on participants’ experience in the study and use of the transportation service. (To view and download an example of a study satisfac tion survey, visit michaeljfox.org/ResourcePack.) Design and Procedures To partner with Lyft Concierge, BIDMC signed a terms-of-service agreement and implemented a payment system. To use the Lyft Concierge service, coordinators worked with each study participant to determine a pickup location. The coordinator then arranged the ride in advance using a simple web portal. This removed the need for study participants to have a smartphone or online connection. After completing the ride, Lyft Concierge could either charge an institutional credit card or send a monthly invoice to the clinical trial site, thereby removing the stress or logistics of payment from the study participant. To protect patient privacy, Lyft Concierge allows sites to provide an alias or only the patient’s first name when requesting rides. If a site happens to provide a person’s full name, the driver receives only the first name and last initial. Moreover, passenger information disappears from the driver’s phone once the ride is complete. To ensure the use of Lyft was ethical and compliant with patient privacy regulations, BIDMC developed a protocol explaining Lyft Concierge that was approved by its Institutional Review Board (IRB). Data Collection After a preliminary phone screening to determine study eligibility, individuals were offered rides via the Lyft Concierge service. Data on individual acceptance of transportation, cost and timeliness of rides, and coordinator time spent arranging rides were collected via the template. Participants filled out a study satisfaction survey at their baseline visit to assess the impact of transportation on their decision to enroll in the study. Continued on page 12 Chapter 2 — Assessing Opportunities and Challenges 11