our specialist: INSURANCE EXPERTS
Jacy Guynes —
Teaching Customers About Their Insurance Needs for Decades
50
J
acy Guynes has been around the insurance industry her
entire life. Her father was a State Farm agent and grow-
ing up, and she couldn’t decide between being a teacher
or a State Farm agent. She decided to try teaching first,
going on to graduate college with a teaching degree. She
taught for one year and then started working for State
Farm the following summer in auto claims. She wanted
to own her own business not long after her first child was
born.
“Once Charles and I had our first son I knew I wanted to
become a business owner,” Jacy said. “I couldn’t imagine
having to miss a field trip or class party because I wasn’t
able to take the time off. Being a wife and mother has
always been my top priority and being a State Farm agent
allows that to happen.”
Fast forward 24 years and Jacy hasn’t looked back, loving
the county that she works in.
“I love working in Parker County because it still has
the small town feeling I grew up with in Snyder, where
my dad was a State Farm agent,” she said. “I love this
community and how it rallies together (Roger Grizzard’s
passing is a perfect example), when someone is in need
or hurting.”
State Farm was started in 1922 and is a mutual company
that makes its primary focus its policyholders. State Farm
sells auto, home, commercial, life, health and bank prod-
ucts and is the largest property and casualty provider in
the Unites States with over 18,000 agents and 343 claim
offices. Still a teacher by heart, when Jacy visits with
customers, she begins by asking questions to learn more
about them and their needs, and then educates them on
what they need to fulfill those needs. She specializes in
visiting with her customers and prospects to determine
what their needs are. That personal touch and peace of
mind that she can give customers is one of Jacy’s favorite
things about being an insurance agent.
“With insurance you pay for a piece of paper, and I love
knowing when someone calls us in their time of need
we have them covered and we can help them through
the process. Making sure there is a peace of mind when
someone needs to use their ‘piece of paper’,” she said.
Jacy says that life insurance in general is both rewarding
and heartbreaking.
‘When a customer calls and we have life insurance
on their family and they have had a loss, it’s the most
rewarding feeling knowing we have them taken care of,”
she explained. “My least favorite thing is having an upset
customer. I tend to take things personally and there is so
much that is out of my control, but when a customer is
upset at the company, obviously they tend to take it out
on us, we are the representatives of the company. It can
be hard some days, especially when we have done all we
can and it’s just out of our hands.”
Jacy also warns that cheaper is not always better when
shopping for insurance.
“It’s not about the lowest price, especially in homeown-
ers,” she explains. “We try to educate our customers to
let them know not all homeowner’s policies are the same
and to be careful when you are going with a company
that is really inexpensive. Also, be sure and see who
the real underwriting company is. There are a few new
homeowner’s companies “popping up” and we just
encourage the consumer to be careful. A lot of times you
truly get (or don’t get) what you pay for.”