Executive Summary
10.0 Public Outreach Program
The undergrounding project in the Town of Palm Beach will
incorporate a communications plan to ensure that residents are
informed on the process, the safeguards, benefits, and costs. The
Community Outreach Program is a critical part of the public
education and transparency efforts. The outreach program
creates a link between the engineering team, Town staff, elected
leaders, the Undergrounding Task Force (UUTF), utility owners,
Town residents, and the media. The program will engage and
communicate with the community through presentations, print
and electronic media, public meetings, and with surrogates.
The Community Outreach Program will need to have separate
communication plans to ensure we are reaching both residents
and businesses.
¾ ¾ Community meetings with Town organizations and groups
that are involved in Town issues. This includes the Palm
Beach Civic Association and Citizens’ Association of Palm
Beach, but also with smaller, private groups who may
express an interest in the undergrounding project.
¾ ¾ Town Hall-style presentations in coordination with the
Palm Beach Civic Association, Palm Beach Citizens’
Association, and other local community or neighborhood
TOWN-WIDE UNDERGROUNDING OF UTILITIES PROGRAM
MASTER PLAN DOCUMENT
groups, on a quarterly to semi-annual basis based on
project schedule and needs.
¾ ¾ Establishment of a surrogate and communications
outreach program. Ensure surrogates who are interested
in receiving information or disseminating information
are provided regular briefings or talking points so they
can share information to their members or contacts. This
group would include the UUTF and other community
stakeholders.
¾ ¾ Develop a separate program for South End outreach that
focuses on meeting with condo managers and residents
to provide them with factual information, leave behind
materials in the condo office, and to connect with the unit
owners about the project.
¾ ¾ Separate meetings and presentations can be provided as
requested to address individual building or neighborhood
needs, with access to planning and engineering team
members or Town staff.
¾ ¾ Setup and provide access to communication hotlines,
emails and online forms that residents can utilize to
address questions or concerns.
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