News & Views Winter 2013
Ray Dupont, National Stores Committee Chairperson
S
ice
erv
As I reflect on the theme for this issue of the Ozanam
News, the service offered by the stores to people is a
very worthy gift. It occurs to me that the volunteers
may be more attuned to this aspect as they are giving
freely of their time and are working for the love of the
store and Society. The employee may sometimes
become complacent and view this simply as a job. It
is therefore critical that management instill the
attitude of service to, and love of the poor,
particularly by example, into all the employees and
volunteers in the store.
We were privileged to attend the annual gathering in
Madison and the store visits and workshops. We
observed the above theme in action while meeting
the personnel at the stores. One of the many
observations is that the management of the stores
were mostly young people and very much associated
with the culture of the times. We were delighted to
see how they are using social media to improve the
operations and attracting more customers in the
stores. You could also see that their enthusiasm
spread throughout the other employees and their
entire operations.
A Gift Worth
Unwrapping Every Day
couple of the innovative ideas that we saw were the
distribution of air mattress to clients. Bedding is a
constant problem for the people we serve and giving
used mattresses is not an option. Giving out the air
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