Your Rights
What to do if things go wrong
If you are unhappy with any aspect of your funeral director ’ s service , you are entitled to make a complaint .
For further information , speak to someone at your local Citizens Advice Bureau www . caox . org . uk
Customer satisfaction is very important to us . We hope that this guide has enabled you to make the best choices for your individual needs and has helped you through your time of bereavement . We are also aware that things can sometimes go wrong .
What to do if you are not satisfied with the funeral arrangements
Most funerals are conducted well . However , if you have a complaint , discuss it with your funeral director . The majority of funeral directors belong to one of two trade associations so if you are not satisfied with the response , you can complain to whichever association the funeral director belongs to . These are :
• The National Association of Funeral Directors ( NAFD )
• The National Society of Allied and Independent Funeral Directors ( SAIF ).
You can also get advice from your local trading standards department .
What to do if you are not satisfied with the County Council ’ s services
Oxfordshire County Council ’ s Registration Service aims to provide a high quality caring and sensitive service for people at a difficult period of their lives . We aim to offer you a personal and professional service and give support and advice to you in your time of bereavement .
Further advice and help
If you require any advice or help , please call us on 0345 241 2489 Monday to Thursday 9am - 4.30pm and Friday 9am - 4pm and we will be very pleased to assist you .
We aim to offer you a personal and professional service and to offer support and advice in your time of bereavement .
Oxfordshire County Council makes no representation , express or implied , in respect of the accuracy of the advertisements in this booklet and cannot accept any legal responsibility or liability for any errors or omissions that may be made .
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If you feel we have not given you this service or , if you feel there are ways in which this Bereavement Guide could be improved , then we would like to know . Please write to :
The Superintendent Registrar Oxfordshire Registration Service 1 Tidmarsh Lane Oxford OX1 1NS
ADVICE AND HELPLINE :
0345 241 2489