Outcomes 2019 - Baylor Scott & White Heart and Vascular Hospital BSWHHVH_646_2019 Outcomes JOOMAG MOD | Page 52

52
Nursing retention
>85%
Patient satisfaction People
Baylor Scott & White Heart and Vascular Hospital
- Fort Worth collaborates with Press Ganey ®
Associates, Inc. to measure patient satisfaction
across the patient experience continuum.
The goal is to support patient satisfaction that
reflects service excellence as the results have a
direct correlation to quality and safety outcomes.
Patient satisfaction scores and comments are
regularly reviewed by board of managers, hospital
leadership, hospital care teams and medical staff
in order to focus improvement efforts. Additionally,
positive comments are shared with the team to
recognize success and service excellence. Key to the patient
experience is the clinical
team involved in the day-to-
day operations and care for
patients. The Fort Worth team
has high nursing retention and also
includes a skilled team of acute care
nurse practitioners who work closely with
the cardiologists on the medical staff to
provide very individualized cardiovascular care.
The following scores represent the outcomes of
the ambulatory surgery patient experience for
Baylor Scott & White Heart and Vascular Hospital -
Fort Worth.
Ambulatory surgery patient experience
(FY19)
Patients who gave a rating of 9 or 10
on a scale of 0 to 10
Baylor Scott & White Heart and
Vascular Hospital – Fort Worth
All hospitals in the Press Ganey
database
86.3%
72.1%
Percentile ranking:
94th
Response of hospital staff
Baylor Scott & White Heart and
Vascular Hospital – Fort Worth
All hospitals in the Press Ganey
database
89.2%
67.6%
Percentile ranking:
99th
(FY19)
Learning opportunities occurred throughout
fiscal year 2019 with the help of the medical staff
and clinical leaders for not only the cardiovascular
team, but also for the staff of Baylor Scott
& White – Fort Worth, as well as educational
offerings for area EMS and first responders.
The Valve Disorders Center’s meetings as well
as the weekly Echocardiography Conferences
provided educational case reviews. These
sessions are always open to any clinical team
member at the Fort Worth campus.
Non-invasive cardiac services
The capabilities of the experienced team within
the non-invasive cardiac services department in
Fort Worth include the ability to use sophisticated,
non-invasive methods and technologies to help
diagnose heart disease and provide diagnostic
insights for the medical staff in their treatment of
cardiovascular patients. Non-invasive cardiology
services include exercise stress tests, Holter
monitoring, pharmacological/exercise stress
echocardiograms, transthoracic echocardiograms,
and transesophageal echocardiograms.
Transesophageal echocardiogram (TEE)
Likelihood to recommend
Baylor Scott & White Heart and
Vascular Hospital – Fort Worth
85.1%
(FY17)
651
(FY18)
All hospitals in the Press Ganey
database
71.7%
Percentile ranking:
91st
1,011
(FY19) 1,170
(FY19) 5,134
Transthoracic echocardiogram (TTE)
(FY17)
4,707
(FY18)
Total number of procedures
(FY19)
4,874
6,959