Outcomes 2019 - Baylor Scott & White Heart and Vascular Hospital BSWHHVH_646_2019 Outcomes JOOMAG MOD | Page 9

(NCDR ® ) • Baylor Scott & White Quality and Healthcare Improvement • Progress-CTO – Prospective Global Registry for the Study of Chronic Total Occlusion Intervention • Press Ganey Associates • American Heart Association ® Centers for Medicare & Medicaid Services (CMS) CMS publicly launched the hospital Quality Star Rating System in mid-2016 with the goal of improving the usability of existing quality measurements on the website, HospitalCompare.gov, as well as improving the ability of consumers to make informed and important healthcare decisions. While the ratings were developed to encompass a broad array of quality measures to provide consumers with a simple overall rating generated by combining multiple dimensions of quality into a single summary score, the data is often a year or 18 months old. Leapfrog Group assigns “A” grade to hospital for patient safety Baylor Scott & White Heart and Vascular Hospital – Dallas received its eighth consecutive “A” grade for the hospital. The Leapfrog Group, a nonprofit organization committed to driving quality, safety and transparency in the US healthcare system, assigned the “A” rating for its commitment to reducing errors, infections and accidents that can harm patients. According to the Leapfrog Group’s information, “Hospitals that earn top marks nationally in the Leapfrog Hospital Safety Grade have achieved the highest safety standards in the country.” Top 10th percentile - Magnet hospital comparison group Baylor Scott & White Heart and Vascular Hospital remains in the top 10th percentile for all hospitals in the Magnet Hospital Comparison Group pertaining to: • Percent of patient falls that were of moderate or greater injury severity • Percent of surveyed patients with hospital- acquired pressure injuries • Percent of surveyed patients with hospital acquired pressure injuries stage 2 and above Overall hospital rating*: 5 out of 5 Stars Hospitals that earn a CMS 5-Star Rating generally have better scores in the heavily weighted categories, i.e., mortality, patient experience, safety, and readmission. • Catheter-associated urinary tract infections per 1,000 catheter days • Central line-associated blood stream infections per 1,000 central line days Source: NDNQI Q1 2019 Hospital Compare Public Report Patient Satisfaction Description State Average National Average BSWHVH* Willingness to recommend the hospital Patients who reported “yes” they would definitely recommend the hospital 74% 72% 88% Communication with nurses Patients who reported that their nurses “always” treated with courtesy and respect 87% 87% 91% Communication with doctors Patients who reported that their doctors “always” treated with courtesy and respect 88% 87% 90% Overall rating of hospital Patients who gave the hospital a rating of 9 or 10; on a scale from 0 to 10, 10 being highest 75% 73% 84% Reporting period through December 2018 *BSWHVH Dallas and Fort Worth locations All indicators are better than state and national averages • Vascular Quality Initiative (VQI) • National Cardiovascular Database and Registry 9