Procedures FY16 FY17
Cardiac Cath Lab Procedures 1,740 3,957 EP Lab Procedures 1,643 2,013
Non-Invasive Cardiology Procedures 5,491 6,059 Transesophageal Echocardiogram( TEE) 380 651 Transthoracic Echocardiogram( TTE) 4,115 4,707
Mean Score( FY17)
Overall Satisfaction 87.3 %
Overall Satisfaction with Physicians
Likelihood of Recommending Center
86.2 %
87.5 %
Source: Press Ganey Associates, Inc., Outpatient Patient Satisfaction
Patient Satisfaction
Total number of patient registrations( FY17):
8,474
Baylor Heart and Vascular Services at Fort Worth collaborates with Press Ganey Associates, Inc. to measure patient satisfaction across the patient experience continuum. The goal is to support patient satisfaction that reflects service excellence as those outcomes have a direct correlation to quality and safety outcomes.
Patient satisfaction scores and comments are regularly reviewed by Board of Managers, hospital leadership, hospital care teams, and medical staff in order to focus improvement efforts and monitor subsequent actions that reflect expected results and become hardwired as a standard of practice. Additionally, positive comments are shared with the team to recognize success and service excellence.
The scores above represent the outcomes of the ambulatory surgery patient experience for Baylor Heart and Vascular Services at Fort Worth; specifically patients who have received cardiac care that originated on the sixth floor of Baylor Scott & White All Saints Medical Center – Fort Worth.
BAYLOR HEART AND VASCULAR SERVICES AT FORT WORTH
“ The past year for our heart program in Fort Worth was an incredible success. Historic growth was realized across our entire service line. Many“ firsts in Texas” were celebrated. Patient satisfaction excelled. Quality care was provided for many complex cardiac patients, evidenced in our outcomes. Working collaboratively with the multidisciplinary care team at Baylor Scott & White All Saints Medical Center – Fort Worth, cardiologists on the medical staff at Baylor Heart and Vascular Hospital at Fort Worth were able to develop new programs and services; elevating the bar for excellence in complex cardiovascular care in Fort Worth. We are confident that through our deep commitment and dedication to collaboration and innovation, we will continue to provide an environment for highly compassionate and quality cardiac care like no other place in the area. We hope to lead in the delivery of quality cardiovascular care in Fort Worth by embracing these key, shared values.”
Mohanakrishnan Sathyamoorthy, MD, FACC
Chief of Staff, Chief of Cardiovascular Division – Baylor Scott & White All Saints Medical Center – Fort Worth Medical Director of Cardiology – Baylor Heart and Vascular Services at Fort Worth
Baylor Heart and Vascular Hospital at Fort Worth( BHVH FW) is licensed as an ambulatory surgery center( ASC) by the Texas Department of State Health Services( TDSHS) and operates as a hospital outpatient department of BHVH’ s licensed hospital in Dallas pursuant to the Medicare providerbased facility regulations. BHVH FW is located in the same building as Baylor All Saints Medical Center at Fort Worth( BAS), which operates as a separately licensed hospital. Baylor Hamilton Heart and Vascular Hospital includes joint ownership with physicians.
OUTCOMES 2017
71