BELOW: The team at Bristol
Eliminating errors
Over the next few months, the
team began to identify ways to
reduce common errors, from
installing bar code scanners to
reduce serial number
recording issues,
to introducing
a counting
solution for
Spotted something we
kits of parts
could be doing even
containing
better? Why not put
multiples to
your idea forward on
tackle errors
the Engine Room?
and missing parts.
“So far, the changes
we’ve introduced have
reduced the number of NCRs we
received in the first half of 2017 by
a third, compared to the same time
period last year,” Zoltan adds.
+
Rolling
counting the cost
The team has
already had
success in
introducing:
• New actions to
be taken against
suppliers who
don’t comply
with SABRe
(our Supplier
Management
System
Requirements)
• Bar code
scanners to
reduce serial
number
recording issues
• A new copier
to improve
documentation
quality
• Updated
induction
and training
materials
• A counting
solution for
kits of parts
containing
multiples, to
tackle errors
and missing
parts
• Visual standard
boards
• A new pre-
inspection task
across the site
to avoid the
unnecessary
decanting and
transportation
of parts
• A ‘customer
eyes’ check
and over-check
signature before
any despatch.
LEFT: Jonathan Powell and
Mark Young quickly spotted where
simple improvements could be made
BELOW:
The research
phase
So far, the changes
we’ve introduced
have reduced the
number of NCRs
we received in
the first half of
2017 by a third.”
Zoltan Mato, Programme Engineer
“It’s been great to learn more about
other areas of the business and meet
new colleagues. We’re thinking of sharing
our findings with others through a lunch
and learn session, so they can be rolled
out to other Improvement Journeys.”
Simon Baldwin, TP400 Programme
Director, says: “This is a fantastic example
of an Improvement Journey we can all
learn from – wherever we work in
the business. Non-conformance is
disruptive to our customers and
ourselves – and it’s costly. But with simple
steps such as these we can all work
together to make improvements.”
Read more Improvement Journey
examples on the Engine Room
7