Our Plans for 2021/22 | Page 25

Our annual services
What we do
Environmental authority ( EA ) compliance
• All sewage treatment plants ( Injune , Mitchell , Amby , Mungallala , Surat , Roma )
Corporate plan reference
Target service levels
Compliance with general / common conditions ( Part 1 of the Environmental Authority ) and noise conditions ( Part 2 ).
• Roma Compliance with waters , land and waste conditions ( Part 1.2.5 3 ).
• Surat Compliance with land and waste conditions ( Part 4 ).
• Mitchell , Mungallala and Amby Compliance with water and waste conditions ( Part 5 ).
• Injune Compliance with water and waste conditions ( Part 6 ). Programmed maintenance
• Programmed works for wastewater ( sewer ) mains through Closed Circuit Television ( CCTV ), manhole inspections , cockroach kill and smoke testing
• Programmed works for pump maintenance , davits , aerators , dosing equipment , imhoff tanks , desludge ponds , green dome
1.2.7
In accordance with the approved program .
In accordance with the approved program .
Procedure reference ( where applicable )
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Our plans for 2021 / 22
Reactive maintenance / customer service
• New sewerage service connections
Upon receipt of an application form at a Customer Service Centre and associated fee . Works completed within 20 working days of receipt of application and fee . If required , a quote will be provided within the 20 day period .
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• Response to urgent incidents ( sewer blockages , sewer overflow ) and complaints
1.2.7
Response within Council ’ s adopted Customer Service Standards . Target for response to urgent incidents ( blockages and overflow ) - less than or equal to 120 mins . Complaint management in accordance with Council ’ s Complaint Management Policy and Process . Data collected on the number of complaints , complaint details and the actions undertaken . Target for total complaints ( water and sewerage ) - less than or equal to 20 .
AO4
• Caravan dumps points ( 7 across the region ) Roma - 14 Station Street Roma - Bassett Park camping area Wallumbilla - Showgrounds camping area , Warrego Highway Mitchell - Showgrounds , 205 Alice Street Injune - Truck Stop , 131 Carnarvon Highway Surat - Fisherman ’ s Park , Carnarvon Highway Mungallala - Cobb & Co Rest Area , Tryconnel Street
Available free of charge .
Wastewater collected as required ( usage is highly variable ).
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