MEMBERSHIP SPOTLIGHT
Meet Kim Cournoyer But the most important part of her job, and grateful, and that always feels good - she loves
OSHEAN’s Systems Administrator the part she enjoys the most, is member that part of the job!
support for OSHEAN’s wide range of services.
This includes member training, particularly
In her three years with OSHEAN, system
administrator Kim Cournoyer has worked
on a wide variety of different projects -
in the area of iBoss, either through a WebEx
desktop session or on-site if a member needs
additional support.
One of her best days was when she helped one
of OSHEAN’s members, and the member was
so happy when she resolved it that he tweeted
about it and named her in the tweet. It was
a proud moment to share with her tech-and
One of the recent achievements Kim has social media-savvy kids! Another great moment
been particularly proud of was the launch for Kim was the day that the Video Commons
configure and support critical iBoss filters of the Video Commons 2.0 service. As the 2.0 service was launched. Naturally, being part
that provide internet filtering to help keep technical lead for project, she helped work of building the service and seeing it come to life
with technology partner Mediasite to during one of the first live webcasts evoked a
implement the servers and infrastructure great sense of accomplishment.
from helping K-12 organizations install,
students safe, to helping design and launch
one of OSHEAN’s groundbreaking new
needed to run system, and continues to
services, Video Commons 2.0. It’s all in a support the members who take advantage day’s work! of this powerful new service. GETTING PERSONAL
Kim is a mentor at P-TECH (Providence IT runs in Kim’s family! Kim herself has been
In the role of a systems administrator for an organization Technical Academy) sponsored by Tech working in IT for 20 years, but her mother was
such as OSHEAN, which provides a wide range of services Collective, and is a member of OSHEAN’s programming computers in the 1950’s prior to
from Transport Fiber, Premier IP, Virtual Private Cloud Security and Business Continuity/Disaster having a family, and went back to work in data
and Video Commons 2.0, there is never a dull moment. Recovery teams. entry later in life. Kim is married with three
A typical day could involve managing DNS zones for
adult sons, two of whom ended up in IT
members, maintaining the virtual data center at OSHEAN, BEST DAY EVER themselves!
and keeping OSHEAN’s own internal systems up to Kim has experienced many great moments In her spare time, Kim enjoys running, yoga,
date, including deploying, maintaining and configuring where she has felt proud to be in a position to reading, boating, and most importantly, spend-
software, and performing upgrades. Additionally, Kim help OSHEAN members get through a rough ing time with family and traveling to visit her
work’s to maintain OSHEAN’s critical infrastructure spot. When people need IT-related help, and kids, who all live out of state.
making sure everything is working seamlessly behind she can get issues resolved for them, they are
the scenes.
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